1. Who is the data controller?
SMOTORS Polska Sp. z o.o., Dobrego Pasterza 191, 31-416 Krakow, Poland
Email: contact@smotors.pl Tel.: +48 575 181 919
Privacy Policy
2. What data do we collect?
| Context | Personal Data | Purpose | Legal Basis (GDPR Art. 6) |
|---|---|---|---|
| Booking form / email | Name, phone, email, vehicle details, preferred date | Scheduling and confirming service appointments | b) performance of a contract |
| Cookies and analytics | IP address, device/browser, pages visited | Site security, usage statistics, marketing optimization | a) consent (analytics/marketing) / f) legitimate interest (security) |
| Wi-Fi or CCTV in the workshop | MAC address / video recordings | Security, fraud prevention | f) legitimate interest |
3. How do we obtain data?
Directly from you when you fill out a booking form, call us, or use our social media widgets
4. Cookies and similar technologies
We use essential cookies and Google Analytics for traffic analysis. You can reject non-essential cookies via the banner on your first visit or later in your browser settings
5. Recipients and processors
Hosting and email providers in the EU, payment operators (for online payments), and analytics providers. All processors are bound by GDPR-compliant data processing agreements
6. Data transfer outside the EEA
If a provider is outside the EEA, we rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission
7. Retention periods
Booking records and invoices
5 years (Polish accounting regulations)
Marketing consents
Until consent is withdrawn or 2 years of inactivity, whichever comes first
CCTV Monitoring
30 days, unless needed to investigate an incident
8. Your rights
Access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent at any time without affecting processing before withdrawal. You can lodge a complaint with the Polish DPA (UODO, ul. Stawki 2, 00-193 Warsaw)
9. Security
We use TLS encryption, strong access controls, and regular vulnerability scanning. Personal data is stored on servers in the EU with ISO 27001 certified providers
10. Changes
We may update this policy; the latest version is always available on the website. Significant changes are announced via email (for customers) and a banner on the site https://smotors.pl/en/privacy-policy.
Last updated: